SSM Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age disability or sex. SSM Health provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, and other formats). SSM Health provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages. If you need these services, contact your health care professional.
If you believe that SSM Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance. SSM Health strictly forbids any retaliation against any person who reports a concern. Complaints made in good faith will not expose you to any sanctions, regardless of whether the underlying facts prove to be correct or result in any corrective action. If you believe you have faced retaliation of any kind, please report it so that we can investigate. If you need help filing a grievance, the SSM Health 24-hour equal rights helpline is available to you. You can file a grievance in person or by mail, email or website:
Denise Wilson, System Director, Regulatory, Accreditation, & Complaints/Grievances
10101 Woodfield Lane
St. Louis, MO 63132
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:
U.S. Department of Health and Human Services 200 Independence Avenue, S.W. Room 509F, HHH Building Washington, D.C. 20201 800-368-1019, 800-537-7697 (TDD)