Quality & Outcomes

At SSM Health, we care about you. And when you come into one of our hospitals, clinics, or doctor’s offices, we want you to receive the best care possible. Across our ministries, we are committed to continually improving what we believe are the three elements of exceptional care: high quality outcomes, an excellent patient experience, and a safe environment for our patients and staff. Here, you’ll find information about how we’re meeting these standards of excellence.

How We Rate

SSM Health is committed to providing superior care and service. As your partner in health care, we encourage you to learn as much as possible about your care because we believe informed patients make better decisions and have better health outcomes. That includes making informed decisions about where you receive care.

About CAHPS

We measure patient satisfaction through a nationally-standardized satisfaction survey, known as the Consumer Assessment of Healthcare Providers and Systems (CAHPS). These surveys ask patients about their experiences with care during recent healthcare encounters and include eight aspects of care deemed most important for patient safety and quality purposes. Additionally, other measures of quality of care are broadly shared and compared including timely and effective care, complications and more.

To learn more about health care quality and patient satisfaction at SSM Health and to see how we compare to other health care organizations nationwide, we encourage you to visit the following web sites:

• Hospital Compare
• Physician Compare
• Home Health Compare
• Joint Commission

You can also view ratings and reviews of many SSM Health providers using our Find a Doctor directory.

The information provided on these sites can help you make decisions about who to trust with your health.